Privacy Policy

Our Commitment to Privacy

At FreeBird, operated by HYPPE TECH LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

Personal Information

When you create an account or make a purchase, we collect:

• Email address
• Name (first and last)
• Payment information (processed securely through Stripe)
• Device information and eSIM usage data

Usage Data

We automatically collect certain information when you use our services:

• Device type and operating system
• App usage statistics
• Data consumption and eSIM activation details
• Location data (country/region for service delivery)

2. How We Use Your Information

We use your information to:

• Provide and deliver eSIM services
• Process payments and maintain purchase records
• Send service updates and purchase confirmations
• Provide customer support
• Improve our services and user experience
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

• Stripe: Payment processing
• eSIM Providers: Delivery of mobile data services
• Cloud Services: Data storage and hosting

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure password hashing
• Regular security audits
• Access controls and authentication
• PCI-DSS compliant payment processing

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format

To exercise these rights, contact us at support@getfreebird.app

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After account deletion, we will securely delete or anonymize your data within 90 days, except where retention is required by law.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve website performance

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: